There are several different types of VoIP providers and there are also some things to look for when choosing one. Some of the most important features to consider are if you need fewer than 40 extensions, if you don’t have in-house IT staff to help you with installation and technical support, and if you need high level encryption for data protection.
Business VoIP is right for you if you have fewer than 40 extensions
There are many benefits of Business VoIP for small businesses. In addition to being cost-effective, VoIP also allows users to keep their personal phone numbers separate from their business phone numbers. Because of this, it’s easy to use this service for both personal and business calls. Unlike a traditional landline, VoIP uses a network cable that you plug into your phone and plugs into the wall.
Business VoIP is easy to set up and maintain, and it can also provide numerous benefits. For example, VoIP can reduce the need for on-site IT staff. It’s also scalable and flexible, so you can add or remove lines as needed. Another advantage of VoIP is that it can be used on a variety of devices, including mobile devices. Furthermore, many systems allow you to change your phone device in the middle of a call if you need to.
You have limited or no internal IT tech support
VoIP providers often have limited or no IT support and are reliant on their partners to handle technical issues. If you’re thinking of switching to VoIP, it’s a good idea to consider your business goals before choosing a provider. For example, your VoIP solution should help you address the various steps of the customer journey via phone. Additionally, a good provider should integrate with your CRM. If the VoIP provider can’t integrate with your CRM, it’s unlikely that the software will work well with your business needs.
VoIP requires a good internet connection. It’s important to note that many providers require an internet connection with at least 64kbps downstream and 1Mbps upstream. In addition, your company should check your current internet connection for speed and reliability. VoIP services should be able to handle multiple simultaneous calls.
You need a flexible licensing option
VoIP allows companies to manage and scale their phone system at their own pace. Using the cloud-based solution, companies can add more team members at any time, without worrying about the system’s limitations. Likewise, they can migrate to the cloud and replace their existing PBX network on their own schedule. In fact, 92% of millennials look for companies that offer flexibility when hiring.
To select the best VoIP solution, start by making a list of your business’ needs. Once you have this list, talk to the different departments about their needs and wants. Make sure your VoIP solution is flexible enough to serve multiple types of users. For example, it might replace conference phones and fax machines, and it might need to work with your existing inventory.
You need high-level encryption to protect against data breaches
If you are a business owner, you need to protect your customer data from data breaches. The best way to protect your company’s data is to implement high-level encryption on your VoIP provider’s network. Not only does this prevent hackers from stealing your personal information, but it also keeps your communications secure. This way, you can use VoIP to improve customer service resolution rates, boost productivity, and more. While VoIP offers many benefits to businesses, you should be aware that the threats of cyber security attacks are growing. In fact, in France alone, cyber attacks quadrupled in 2016, forcing authorities to boost their cyber-defenses. According to a recent survey, 70% of business leaders believe that there is a high cyber security risk for their company.
While VoIP security may seem complicated, it’s largely about trust. By following a few simple steps, you can secure your communications. One of the first steps is implementing strong passwords. Do not store these passwords on Post-It notes or in text files. You should also install operating system updates to keep your system free from exploits and malicious software.
You need a contract
When it comes to VoIP service contracts, you should look for minimum standards for technical service quality, customer service, and security. While the first two areas are usually governed by the company, the third area, security, is probably dictated by laws. VoIP systems are almost always used for voice communications and carry personal data, so privacy and security are important concerns. In addition, there are legal considerations regarding recording VoIP calls, so a contract covering these areas is necessary.
It is also important to compare prices and features of VoIP service providers. Some offer business-grade solutions that are HIPPA-compliant and secure. Some even offer SLA or BAA contracts, though these are typically only available on more expensive plans. Other factors that affect price include the service provider and subscription plan, as well as the number of users.
